Frequently Asked Questions

WHEN WILL YOU SHIP MY ITEMS?

– All items are subject to a handling period before they are dispatched.

– 99% of orders leave the warehouse within 7-10 business days of payment.

– We will notify to you by email when your items have been shipped.

DO YOU SHIP WORLDWIDE?

Yes, we do ship Worldwide!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world and ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 7–10 business days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 20–25 business days. US orders are shipped by E-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 30 and 35 business days to arrive at their destination but can take longer from time to time.

MAY I GET THE TRACKING NUMBER?

Yes, of course! All orders include tracking after the order is processed (5-10 days). Email: [email protected] with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

HOW CAN I PAY?

We currently accept both PayPal and credit card payments!

WHAT HAPPEN IF I TYPE IN WRONG ADDRESS?

If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in Asia, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

WHICH SIZE I SHOULD ORDER?

We attach the size chart here and we use 2 size (EU and US size), which let you have more choices no matter where you come from.

WHETHER DO I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Norway, Denmark, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc…), and you can enjoy on all items sold on the Store.

WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Because our products are printed and unique, therefore we only return or replace your order in one of those requests below:

– Within 3 days from receiving orders, you have to request or notify us about return or replacement the order.

– The products have been crashed or damaged.

– The print quality is blurry or not the same as pictures in our website.

– Different design or size from your order.

If your purchase meets any of the criteria above, please contact us via email address: [email protected]

TAXES & DUDIES

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.